For any question, problem, or suggestion, email us at support@medal.dynweb.org. We usually reply within 2 business days.
When reporting a problem, it helps to include your device model, the app version, and a short description of what you were doing when the issue occurred.
Tap the scan button, point your camera at your medal or scan the QR/barcode from your race. Confirm the suggested details and the medal joins your collection. You can also add a medal manually and edit any detail afterwards.
Sharing is off by default. From a medal or from your profile, you can create a share link — anyone with the link can view it, no account needed. Turning sharing off immediately disables the link.
Use the "Forgot password" option on the sign-in screen, or contact us at the address above and we'll help you regain access.
Go to your profile and turn on the app lock toggle. The app will then ask for biometric authentication when it opens.
You can delete your account from your profile in the app. This permanently removes your account, medals, and photos. You can also request deletion by email at privacy@medal.dynweb.org.
Read our privacy policy to learn how your data is handled.